Age Verification Policy

Why Do We Verify Your Age?

At Guama 1920, we do not sell tobacco products to individuals under the age of 21. To ensure compliance, we partner with an independent third-party provider, Veratad Technologies, LLC, to confirm your identity and verify that you meet the legal age requirement for purchasing tobacco products.

How Does Veratad’s Age Verification Work?

Veratad utilizes a proprietary verification system known as AgeMatch, which securely analyzes multiple trusted data sources and public records to validate your age based on the information you provide. This process is designed to confirm your identity while maintaining a high standard of privacy and security during online transactions.

Is My Information Secure?

Yes. Veratad employs 256-bit encryption technology to protect your data during transmission. Sensitive personal information is not stored, shared, or sold to third parties, ensuring that your information remains secure and inaccessible to unauthorized parties.

Will I Need to Verify My Age More Than Once?

In certain situations, you may be required to complete the age verification process again. This may occur if:

• You update or change your shipping address

• You add a new shipping address to your account

• You select PayPal Express as your payment method
  
  

Failure to complete a requested verification may result in delays in processing your order.

If you have questions or experience any issues, please contact our Customer Service Department at 305-797-8147.

What If My Age Cannot Be Verified?

In some cases, verification may not be possible due to limited publicly available data. If this occurs, we may contact you via phone or email to request a copy of a valid government-issued ID, such as a driver’s license, to confirm your date of birth.